Returns and Refunds

Who can and how to activate the withdrawal?

The right of withdrawal is regulated pursuant to Legislative Decree 206/2005 if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the purchase form order a VAT number reference) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a communication within 14 calendar days of receiving the goods.

In the event of a return, the product(s) must be sent to:


Corso Principe Amedeo,175

84013 Cava de' tirreni (SA)

TEL +39 3391735521

and must include the PRODUCT CODE and the accompanying invoice number. If the right of withdrawal is exercised, the Seller will refund all payments received from the Customer including any delivery costs incurred by the latter.

The Products must be returned intact, in the original packaging, complete in all their parts (including packaging and any documentation and accessories: manuals, cables, etc.) and accompanied by the relevant tax documentation.

In compliance with the provisions of article 57, paragraph 1, Consumer Code, the return costs will be borne exclusively by the consumer customer. Packages sent at the recipient's expense will not be accepted.

According to the provisions of article 59 of the Consumer Code, the right of withdrawal cannot be exercised in the event of:

- purchase of clearly personalized goods;

- purchase of sealed goods that are not suitable for return for hygienic reasons (including cosmetic products, all tools and equipment intended for personal care) and which have been opened after delivery.

The Customer is in any case responsible - even if he refrains from removing the seals of the Product and/or its packaging - for the decrease in the value of the Product and/or its packaging, caused by manipulation of the Product and/or its packaging. packaging.

Without prejudice to the right to verify compliance with the above, New Nails System srl will refund the amount of the items/or items subject to the withdrawal (including any delivery costs) within a maximum period of 14 days from receipt of the return, as provided for by the art. 56 paragraph 1 of the Consumer Code.

NB: Customers who purchase with a VAT number cannot exercise the right of withdrawal

Withdrawal method

The right of withdrawal is in any case subject to the following conditions (Article 67 of the Consumer Code): if the goods have been delivered, the consumer is required to return them or make them available to the professional or the person designated by them, according to the methods and conditions times foreseen by the contract. The deadline for returning the goods cannot in any case be less than ten working days starting from the date of receipt of the goods. For the purposes of the deadline, the goods are considered returned when they are delivered to the accepting post office or shipping company. For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. in any case, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the professional is required to reimburse the sums paid by the consumer, including the sums paid as a deposit. The refund must take place free of charge, in the shortest possible time and in any case within 14 calendar days from the date on which the professional became aware of the consumer's exercise of the right of withdrawal. The sums are considered refunded within the terms if they are actually returned, shipped or re-credited with a value no later than the expiry of the previously indicated term. In the event that the payment was made by means of bills of exchange, if these have not yet been presented for collection, they must be returned. Any clause that provides for limitations on the reimbursement to the consumer of the sums paid as a result of the exercise of the right of withdrawal is void. If the price of a good or service, the subject of a contract referred to in this title, is entirely or partially covered by a credit granted to the consumer, by the professional or by third parties on the basis of an agreement between them and the professional, the credit contract is considered terminated by law, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions of this article. The professional is obliged to communicate to the third party granting the credit the exercise of the right of withdrawal by the consumer. Any sums paid by the third party who granted the credit to pay for the goods or services up to the moment in which they are aware of the exercise of the right of withdrawal by the consumer are reimbursed to the third party by the professional, without any penalty, without prejudice the payment of accrued legal interest.

When does the right of withdrawal expire? (Article 55 of the Consumer Code)

The right of withdrawal provided for in articles 64 et seq., as well as articles 52 and 53 and paragraph 1 of article 54 does not apply:

- to contracts for the supply of foodstuffs, drinks or other goods for domestic use for daily consumption supplied to the consumer's home, place of residence or place of work by distributors who make frequent and regular trips - to contracts for the provision of services relating to accommodation, transport, catering and leisure, when at the time of the conclusion of the contract the professional undertakes to provide these services on a specific date or in a pre-established period

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases:

- for the supply of services whose execution began, with the agreement of the consumer, before the expiry of the deadline set by article 64, paragraph 1

- the supply of goods or services whose price is linked to fluctuations in financial market rates that the professional is not able to control

- for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly

- the supply of sealed audiovisual products or computer software opened by the consumer

- supply of newspapers, periodicals and magazines

- betting and lottery services

For further information, you can consult the text of the law available on the Ministry of Economic Development.